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Advanced Customer Support

Turn support into your strategic advantage

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Why Advanced Customer Support

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Advanced Customer Support lets you directly engage with OpenText™ experts who have deep product expertise and can provide proactive, strategic guidance to help you tackle challenges and meet your business goals. Optimize software performance, reduce unplanned downtime, ensure business continuity, and maximize your ROI with personal, dedicated, and strategic customer support.

Accelerate value

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    Ensure business continuity

    Adopt OpenText solutions with confidence by relying on experts who provide preventative guidance and keep your upgrades and patching on track to keep your business running.

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    Resolve issues faster

    Receive rapid response to business-critical incidents and leverage escalation management and advocacy to elevate attention and fast-track response.

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    Maximize ROI

    Attain your business goals with coaching and expert advice on how to maximize software adoption and value from your investment.

Critical care

Standard support provides a solid foundation, but high-stakes environments often require deeper insight and faster, more responsive engagement to keep operations on track. Whether you need quick response for critical issues or personalized, proactive support services from dedicated experts, these options give you the extra care you need to keep your software running smoothly.

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  • Priority Support

    Get rapid response and expert assistance for critical and high-severity issues, plus eight hours of scheduled standby outside of business hours.

    Learn more about Priority Support

  • Premium Support

    Receive personalized support from a dedicated, senior expert for faster resolution, optimized environments, and greater ROI.

    Learn more about Premium Support

Outcome acceleration

Organizations running software on premises face increasing pressure to maintain system uptime, manage complex upgrades, and meet evolving regulatory and performance demands. At the same time, pressure to contribute to business value and efficiency is ever present. Let us guide you to a better software experience and business outcomes with Customer Success and proactive optimization services.

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Flexible engagements

Don’t get caught short-handed when project deadlines are looming or last-minute requirements arise. Get the assistance you need, when you need it, with OpenText Flexible Credits.

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  • Flexible Credits

    Tap into short-term, prepaid support, project and training services—ready whenever you are—to help you move your business-critical projects forward with speed. Address demands in real time to meet deadlines, deliver results, and address risks with help from experts standing by ready to assist.

    Learn more about Flexible Credits

Customer stories

Government IT agency

To ensure always available service, this state IT agency trusts Premium Support to help as they deliver critical information, services, and support to residents when they need it most.

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T-Systems: EMEA IT service provider

When it came time to migrate their entire IT tool set, this customer counted on their partnership with Premium Support.

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Global cloud-based life sciences solutions leader

A tight deadline for a business-critical upgrade made comprehensive support through Flexible Credits the obvious choice.

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